bJob Description /bbr /pbNordson  Packaging /b,  a global  leader i n precision dispensing, fluid management, and related technologies, is  seeking  a highly motivated and talented bTechnical Customer Engineer /b to join our team in bItaly /b .   We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.     /ppbSummary of the role /b /ppThe Technical Customer Engineer is responsible for providing on-site technical support, installation, maintenance, and troubleshooting services to customers throughout the bNorth-West Piedmont region of Italy. /b /ppWorking directly with customers, this role ensures the reliable operation and optimal performance of packaging equipment and systems, resolves technical issues efficiently, and delivers a high level of customer satisfaction. /ppThe position requires strong technical expertise, a customer-focused approach, and frequent travel within the assigned territory. /ppIn addition, the Technical Customer Engineer II collaborates closely with the Sales Team to identify service opportunities and contribute to the achievement of Service revenue and budget targets, supporting business growth and customer retention. /ppbRole and Responsibilities /b /pullipProvide on-site technical support and service activities at customer locations throughout the North-West Piedmont region. /p /lilipInstall, configure, maintain, and repair company equipment and systems according to established procedures. /p /lilipDiagnose and resolve hardware, software, and system-related issues in a timely manner. /p /lilipDocument service activities, maintenance actions, and technical findings in accordance with company requirements. /p /lilipManage customer service requests and effectively prioritize activities to meet service commitments. /p /lilipCollaborate closely with the Sales Team to identify service opportunities and achieve Service revenue and budget targets, supporting business growth and customer satisfaction. /p /lilipEstablish and maintain strong customer relationships through professional communication and high-quality service delivery. /p /lilipProvide technical guidance and basic user training as needed. /p /lilipEnsure compliance with safety regulations, quality standards, and company policies while performing field activities. /p /lilipMaintain company tools, equipment, and service inventory in good working condition. /p /lilipIdentify recurring issues and recommend improvements to enhance product performance and customer satisfaction. /p /li /ul pbSkills and Qualifications /b /pullipElectrician or electrical engineer or equivalent education and work experience ideally in the packaging industry. /p /lilip3-5 years successful experience in industrial service or equipment installation is required. /p /lilipExperience with PLC troubleshooting required. /p /lilipStrong technical troubleshooting and analytical skills with the ability to diagnose and resolve complex equipment and system issues. /p /lilipSolid understanding of electromechanical, electronic, computer, and network-based systems. /p /lilipAbility to read, interpret, and apply technical documentation, manuals, and service procedures. /p /lilipStrong customer service orientation with the ability to build and maintain effective customer relationships. /p /lilipExcellent verbal and written communication skills both Italian and English /p /lilipAbility to work independently, manage multiple priorities, and make sound decisions in a fast-paced field environment. /p /lilipStrong organizational and time management skills /p /lilipProficiency in Microsoft Office applications, SAP C4C, and other service management and customer relationship management (CRM) tools. /p /lilipAbility to collaborate effectively with cross-functional teams, including Technical Support, Engineering, Operations, and Sales. /p /lilipAdaptability and willingness to learn new technologies, products, and procedures. /p /lilipAbility to identify service business opportunities while supporting customers in the field. /p /li /ulpbTravel requirements /b /pullipThis position involves an estimated 70–80% travel commitment across the assigned North-West Piedmont territory. /p /lilipWillingness to travel and support customers outside the designated territory based on business requirements, customer needs, and operational priorities, including periodic international travel. /p /lilipWillingness to travel overnight as needed to maintain high service levels and ensure prompt customer support. /p /li /ul pbAbout Nordson Packaging /b  /ppNordson Packaging is the leader in precision dispensing, fluid management, and related technologies. We serve the Packaging end market to improve production efficiency and product quality for a variety of packaging manufacturing processes. By joining our team today, you will help us bring innovative ideas to life. Nordson Packaging is a global team that works to create technology that helps efficiently apply adhesives to meet both form and function for a wide variety of packaging applications like tankless technology, self-diagnostic and intuitive touch-screen controls, auto-fill technology, clean-cutoff and self-cleaning applicators, and pattern generation controls. We offer a supportive culture in a growing and dynamic work environment. Whether  you're   just beginning your career or  you're   a seasoned professional,  there's   a place for you to belong at Nordson Packaging. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.   /ppOur recruitment process is designed to  identify   the best qualified candidates for the role, and we are committed to ensuring a fair and  equitable   interview process. We are looking for candidates who have a passion for inclusion, diversity and equity, and the ability to contribute to a culture where all employees feel valued, respected, and included.   /ppbInterested ? /b    /ppIf you are looking for an exciting opportunity to join an organization which values an inclusive and diverse workplace, please apply online with your  CV. /p p#LI-CM1 /p