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Customer service representative

AAK

Onbekend
10 maanden geleden
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Customer service representative

AAK – Zaandijk (1544)

Contract: Uren: Salaris:

Job description

About the role


As a Customer ServiceRepresentative in AAK's Supply Chain team, you will play a key role in ensuringsmooth and efficient service for our valued clients. Your primaryresponsibilities will include managing customer interactions, data entry, andaccurate information capture to support our high standards of serviceexcellence. You will handle multiple priorities effectively, demonstratingaccuracy and attention to detail in all tasks. Through effective communication,you’ll address customer needs and contribute to the problem management process,always aiming to produce outstanding results. While a thorough understanding ofour customer base will be provided through training, you should have solidworking knowledge in data entry, managing priorities, and delivering qualitycustomer service. This role requires a commitment to maintaining serviceexcellence and supporting our team in delivering exceptional outcomes for ourcustomers.


Responsibilities


  • Collaborate with customers and internal departments to ensure accurate and timely processing of customer orders
  • Monitor stock levels to confirm orders can be fulfilled on time and in full
  • Manage a dedicated customer portfolio, providing top-tier service by promptly addressing all customer inquiries
  • Resolve master data discrepancies to maintain data accuracy and consistency
  • Proactively communicate any sales order delays to relevant stakeholders to ensure smooth coordination
  • Identify unusual demand patterns and adhere to strict demand control protocols
  • Maintain oversight and control of open orders to support efficient order flow
  • Oversee the end-to-end order-to-cash process, from order entry and transportation execution to invoicing and customer delivery.
  • Coordinate with logistics carriers and internal/external warehouses to ensure on-time deliveries and proactively manage potential disruptions.
  • Manage logistics surcharges, including cost recovery follow-up with customers and Sales as required.
  • Handle customer complaints promptly, performing root cause analysis and defining corrective and preventive actions.


    • About you


  • 3-5 years of experience in customer service in a similar role
  • Excellent English skills (spoken and written); fluency in Dutch is a plus, and additional languages are an asset
  • Proficient in SAP and Microsoft Office, especially Excel
  • Experience in the order-to-cash process, including order entry, debit/credit notes, complaint resolution, and delivery follow-up
  • Skilled in direct customer communication via email and phone with a strong customer-centric focus
  • Experience with export document handling is advantageous
  • Knowledge of logistics processes and portals such as Transporeon and ONEtobeONE is a plus
  • This full-time role requires a multitasker who is stress-resilient, accountable, energetic, positive, and a strong team player



    • In return AAK offers


  • Join a pioneering company in specialty oils and fats, driving innovation and sustainability.
  • In AAK you can work across 25+ countries, gaining international exposure and collaborating with a diverse team.
  • AAK invests in your development with training, mentorship, and clear career paths.
  • You will contribute to a greener world with AAK's sustainability-focused approach.
  • Join a diverse and inclusive workplace that values every individual's perspective and talents.


    • Contactand information
    Forfurther information about the position, please contact our Senior Talent AcquisitionSpecialist, Conor Kelly by email:



    About AAK


    Everything AAK does is about MakingBetter Happen. We specialize in plant-based oils that are the value-addingingredients in many of the products people love to consume. We make theseproducts better tasting, healthier, and more sustainable. At the heart of AAK’soffer is Customer Co-Development, combining our desire to understand whatbetter means for each customer, with the unique flexibility of our productionassets, and deep knowledge of many products and industries, including Chocolateand confectionery, Bakery, Dairy, Plant-based Foods, Special Nutrition,Foodservice and Personal Care. Our 4,000 employees support our closecollaboration with customers through 25 regional sales offices, 15 dedicatedCustomer Innovation Centers, and the support of more than 20 productionfacilities. Listed on Nasdaq Stockholm and with our headquarters in Malmö,Sweden, AAK has been Making Better Happen for more than 150 years.

    AAK prohibits discrimination based on race, color, sex, sexual orientation,age, national origin, physical or mental disability, religion, veteran status,and any other class of individuals protected from discrimination under state orfederal law in any aspect of the access to, admission, or treatment of studentsin its programs and activities, or employment and application for employment.

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