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Customer service

Talent.com Waalwijk (5140)

Contract: PermanentUren: Salaris:

Job description

As a customer service employee:

  • Act as the main point of contact for customers, addressing inquiries and resolving issues efficiently.
  • Make OTIF reports.
  • Make order intake reports.
  • Resolve SAP issues.
  • Handling orders from the sales network and customer service team, you are in between the customer and operations, R&D, quality, improve orders and fix problems. Besides that you look at technicalities as well.
  • Work on KPI's, gaps in processes, make analyses and improve.
  • Collaborate with internal teams to improve processes and enhance customer experience.
  • Monitor and manage customer accounts, ensuring data accuracy and compliance.
  • Support the team in achieving departmental goals and objectives.
Work as customer service employee in our growing company!24 holidays, 13 ATV days and the possibility to work from home!

A successful customer service professional should have:

  • HBO working level
  • At least 2 years of experience in customer service, preferably in a production company.
  • Strong communication and problem-solving skills, besides that you are analytical.
  • Proficiency in relevant software such as Excel and ERP systems, preferably SAP.
  • Fluency in English; additional languages are a plus.
  • A customer-focused mindset and a proactive attitude

We offer you as a customer service employee:

  • A competitive salary ranging from €39,000 to €53,000 per year, depending on experience.
  • 24 holidays + 13 ATV days
  • Ability to work from home
  • Comprehensive benefits package to support your well-being.



If this customer service role in Waalwijk sounds like the right opportunity for you, we encourage you to apply and take the next step in your career.