As a customer service employee:
- Act as the main point of contact for customers, addressing inquiries and resolving issues efficiently.
- Make OTIF reports.
- Make order intake reports.
- Resolve SAP issues.
- Handling orders from the sales network and customer service team, you are in between the customer and operations, R&D, quality, improve orders and fix problems. Besides that you look at technicalities as well.
- Work on KPI's, gaps in processes, make analyses and improve.
- Collaborate with internal teams to improve processes and enhance customer experience.
- Monitor and manage customer accounts, ensuring data accuracy and compliance.
- Support the team in achieving departmental goals and objectives.
Work as customer service employee in our growing company!24 holidays, 13 ATV days and the possibility to work from home!
A successful customer service professional should have:
- HBO working level
- At least 2 years of experience in customer service, preferably in a production company.
- Strong communication and problem-solving skills, besides that you are analytical.
- Proficiency in relevant software such as Excel and ERP systems, preferably SAP.
- Fluency in English; additional languages are a plus.
- A customer-focused mindset and a proactive attitude
We offer you as a customer service employee:
- A competitive salary ranging from €39,000 to €53,000 per year, depending on experience.
- 24 holidays + 13 ATV days
- Ability to work from home
- Comprehensive benefits package to support your well-being.
If this customer service role in Waalwijk sounds like the right opportunity for you, we encourage you to apply and take the next step in your career.