Deadline Date: Tuesday 22 September 2026
 
Requirement: Agency Process Framework Process Development Manager
 
Location: The Hague, NETHERLANDS
 
Full Time On-Site: Yes
 
Time On-Site: 100%
 
Not to Exceed Rate: 71 EUR
 
Total Scope of the request (hours): 270
 
Required Start Date: 2 November 2026
 
End Contract Date: 31 December 2026
 
Required Security Clearance: NATO SECRET
 
Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:

Current National or NATO SECRET clearance

Nationality of one of the NATO member countries

Current work visa for the specific location if applying for an in-country position

Any applications that do NOT meet all the above - and do not CLEARLY show these on the CV - will be deleted.
 
Duties & Role:  

• Provides support to Quality and Risk Management Branch and Chief Quality Office by:
• Create and maintain dashboard for process performance management
• Support process owners with the design of processes
• Create, maintain and manage Microsoft Office Templates.
• Content Management for SharePoint sites under control of CQO.
• Measures and reports on Agency quality metrics and KPIs
• Performs other duties as required.

Requirements
Skills, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Process designing and optimization
• Process measuring and monitoring (definition of critical success factor, key performance indicators etc..)
• Knowledge of language coding (i.e. Python, React, etc..)
• SharePoint "Design Privilege" to create Lists, set-up libraries, define and maintain attributes maintain site-pages, content management, etc.
• Administration and customisation of Microsoft SharePoint 2013 and 2019
• Knowledge of the Quality Tools.
• MS Word: template management, document reformatting, Macro knowledge, styles management
• MS Excel: pivot tables, graphics, data management
• MS PowerPoint: template management
• MS Visio