Business Analyst at Digital Service Factory (DSF)

Vanderlande provides baggage handling systems for 600 airports around the globe, capable of moving over 4 billion pieces of baggage around the world per year. For the parcel market our systems handle 52 million parcels per day. All these systems generate data. Do you see a challenge in building data-driven services for our customers using that data? Do you want to contribute to the fast growing Vanderlande Technology Department on its journey to become more data driven? If so, then join our Digital Service Factory (DSF) team!

Your Position

As a Business Analyst DSF you will play an integral part in the multidisciplinary MyVanderlande team and report directly to the Product Owner.

We establish MyVanderlande, Vanderlande’s Customer portal. MyVanderlande combines and grants access to underlaying  Vanderlande systems and combines their information into valuable information for our customers. We are starting with the fundamentals, such as contact information, access to the Spare Parts , ticketing and contract information etc. For the next steps we will need to harvest customer and organizational feedback, transform this to other value driven features as well as integrate new organizational developments. To make MyVanderlande a global success it needs to be integrated into our organization. Sounds like music in your ears? Want to be part of our journey? Just  read further…

Your responsibilities:

• You will be integral part of designing, developing, testing, documenting and scaling  MyVanderlande.
• You will be part of transforming Business and Customer feedback to Epics and Stories which will be developed by the Development team.
• You will plan and conduct workshops to ensure the co-creation of future develops with our global customer base.
• Together with Stakeholders from our global Customer Centers you define ,set and role out processes and procedures which will set the global operating standards for MyVanderlande.
• You will perform the initial setup and configuration of pilot customers of relevance for MyVanderlande.
• You will play a key role in the pilot and operational phase of MyVanderlande, interacting with all Stakeholders in order to assure a successful scaling of the platform.