We have a new opening and are looking for a Contact Center Solutions Consultant to BCD Travel. This role offers you an exciting client facing opportunity within the international environment of business travel.
 
Contact Center Solutions Consultant
Fulltime, (home)based in Europe
 
Main duty of the Contact Center Solutions Consultant is to manage, guide and steer client implementations and to develop plans for implementing new technology into Operations (e.g. rollout of new / additional media or functionalities). You will be responsible for the execution of those plans by steering related activities, leading and / or participating in workshops, creating and supervise implementation guidelines and produce client facing and technical documentations.

We’re BCD Travel, one of the world’s leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don’t just take our word for it: we've been voted top place to work and recognized by Investors In People, Flexjobs and Forbes.
 
A snapshot of this opportunity

• Create and review client facing and technical documentation.
• Engage appropriate account, divisional, or enterprise resources to ensure streamlined approach.
• Create work and action plans, ensure progress is made in line with implementation timelines.
• Carry out Basic technical work together with the Architects and Engineers. Serve as a technology and product subject matter expert for RFIs / RFPs and any project initialization phase.
• Identify best practices for Omnichannel environment from both in and out of the industry, develop plans and facilitate implementation of those best practices.
• Analyzing existing usage of Omnichannel environment within BCD Travel and propose changes.
• Design and deliver education to internal clients regarding Omnichannel environment best practices.
• Review and revise requirement documentations for change requests.
• Create and maintain white paper for RFIs / RFPs , user guides and handouts for tools provided by ITCS.
• Monitor and track the status of initiatives, engage appropriate local resources, and escalate as needed to ensure initiative success.
• Escalate errors or anomalies to project team and/or appropriate resources for support.