Customer Support | German & Dutch
Tiel, reference 2026-00392
Job description
As a Customer Support, you'll be instrumental in ensuring dealers and end users receive prompt assistance to resolve technical issues and enjoy a smooth experience with our client's products.
Your duties and responsibilities include:
Acting as the initial point of contact for dealers and end users via phone during help desk operationsManaging tickets from dealers and end users, ensuring clear and concise communication while adhering to relevant policies and procedures to uphold top-notch customer support standardsIdentifying and resolving technical issues related to products, as well as detecting and reporting any quality concernsKeeping abreast of product developments to provide accurate and current information to dealers and end usersMaintaining a positive and professional demeanor while assisting dealers and end users Requirements
These are the qualifications in a nutshell:
Proficient communication skills in German and Dutch, both written and verbal, next to EnglishOther than that:
Exceptional problem-solving and troubleshooting capabilitiesCapability to thrive in a fast-paced setting and manage multiple tasksKeen attention to detail and strong organizational skillsMBO level education or equivalent experienceMinimum of 2 years of relevant work experienceFamiliarity with Office 365, and preferably proficiency in using Freshdesk and Microsoft Dynamics Working conditions
Our client is prepared to offer you a salary of €3000 (gross)/month. On top of that, they offer:
26 vacation days a yeartravel compensationgood retirement planPersonal development training'sMonthly team eventsHybrid working (3x2) after onboarding period Salary from: €3000,- Salary to: €3000,-
Work location
Tiel
Company description
Our client is an international company based in Tiel. You will be working in a professional, international environment with people who can also offer you the help and support you need along the way to reach your potential.