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T

Customer support | german & dutch

Talent.com – Tiel (4000)

Contract: PermanentUren: Salaris:

Job description

Customer Support | German & Dutch

Tiel, reference 2026-00392

Job description

As a Customer Support, you'll be instrumental in ensuring dealers and end users receive prompt assistance to resolve technical issues and enjoy a smooth experience with our client's products.
Your duties and responsibilities include:
  • Acting as the initial point of contact for dealers and end users via phone during help desk operations
  • Managing tickets from dealers and end users, ensuring clear and concise communication while adhering to relevant policies and procedures to uphold top-notch customer support standards
  • Identifying and resolving technical issues related to products, as well as detecting and reporting any quality concerns
  • Keeping abreast of product developments to provide accurate and current information to dealers and end users
  • Maintaining a positive and professional demeanor while assisting dealers and end users


  • Requirements

    These are the qualifications in a nutshell:
  • Proficient communication skills in German and Dutch, both written and verbal, next to English
  • Other than that:
  • Exceptional problem-solving and troubleshooting capabilities
  • Capability to thrive in a fast-paced setting and manage multiple tasks
  • Keen attention to detail and strong organizational skills
  • MBO level education or equivalent experience
  • Minimum of 2 years of relevant work experience
  • Familiarity with Office 365, and preferably proficiency in using Freshdesk and Microsoft Dynamics
  • Working conditions

    Our client is prepared to offer you a salary of €3000 (gross)/month. On top of that, they offer:
  • 26 vacation days a year
  • travel compensation
  • good retirement plan
  • Personal development training's
  • Monthly team events
  • Hybrid working (3x2) after onboarding period

  • Salary from: €3000,- Salary to: €3000,-

    Work location

    Tiel

    Company description

    Our client is an international company based in Tiel. You will be working in a professional, international environment with people who can also offer you the help and support you need along the way to reach your potential.