The part you’ll play 

As a key part of the operations team, you’ll work with our sharp team of engineers to maintain our existing AWS hosted infrastructure and troubleshoot incidents to support our customers.

Day to day, you’ll work with a combination of Windows and Linux servers, AWS Services, deploying new environments, and performing general operational duties. You’ve got a real knack for spotting where tech can improve process, so you’ll also be constantly working to automate existing manual processes where possible.

What you’ll focus on

As a Systems Engineer you will have responsibility for:

• level 2 service desk support troubleshooting customer incidents
• managing and monitoring all installed systems, infrastructure, and integrations
• technical on-boarding of new customers including database creation and user access
• install, configure, test and maintain operating systems, application software and system management tools
• proactively ensure the highest levels of systems and infrastructure availability
• monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
• liaise with Operations and Technology staff for problem resolution
• suggesting alternative system elements that may be cheaper
• considering the ability of the software to grow as users save data to it.

You’ve got a natural drive to improve the way things are done. You can spot where cracks may form early and you love finding the most efficient solution to any challenge, so you’ll enjoy working to automate our server and application deployments. You’ll automate manual processes using tools like CDK, or scripting languages like PowerShell, and closely monitor the security of our platforms, working to improve it where possible.

You’ll work as part of an on-call rotation, which suits you well - because when you’re on, you’re really on. Your razor-sharp focus will see you develop and deploy software with efficiency and accuracy. A key part of your role will be maintaining our existing infrastructure, carrying out O/S patching, AV updates and the like, so you’ll know our platforms inside out and make sure the day to day is running smoothly.

We’ve got big plans for the expansion and improvement of our product offering. So engineers like yourself will play a key role, working with our development teams to plan and support the required infrastructure updates and changes we have in store.