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Account coordinator energy/projects

Crane Worldwide Logistics

Onbekend
12 maanden geleden
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Elektromonteur duurzame energietechniek

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ongeveer 1 maand geleden
Paneelbouwer

Paneelbouwer

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ongeveer 1 maand geleden
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Project engineer automatisering

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Elektromonteur e&i

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ongeveer 1 maand geleden
Leidinggevend elektromonteur / voorman

Leidinggevend elektromonteur / voorman

Eminent

Permanent
ongeveer 1 maand geleden
Service technicus e&i

Service technicus e&i

Eminent

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ongeveer 1 maand geleden
Software (automation) engineer e&i

Software (automation) engineer e&i

Eminent

Permanent
ongeveer 1 maand geleden
Leidinggevend elektromonteur e&i

Leidinggevend elektromonteur e&i

Eminent

Permanent
ongeveer 1 maand geleden
Elektromonteur e&i

Elektromonteur e&i

Eminent

Permanent
ongeveer 1 maand geleden
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Account coordinator energy/projects

Crane Worldwide Logistics – Rozenburg (3180)

Contract: Uren: Salaris:

Job description

Essential Job Funcations: 

  • Coordinate receipt of new bookding with inetrnal operations, ensure sop and working instructions are used and ensure general client inquiries, invoice questions and client complaints are documented and resolved within an assigned SLA's.
  • Resolved the client's complaint; detamining the cause of the problem;selecting and explaining the best solution to sovle the problem; expediting corrections or adjustment; following up to ensure resolution via STARS. 
  • Answer customer inquiries via phone, email, and live chat. Make it snappy. No one likes waiting. 
  • Using powerbi to ensure the outflow to C View and other milestone tools are 100% acurate and intime. Show them how awsome our product is. 
  • Collaborate with the product team to improve user experience. Your feedback is vital. 
  • Keep accurate records of customer interations alongside other CWW regional stations and CWW sales account owner.
  • Other duties as assigned. 

    • Physical Requirements:

  • Job may require extended sitting or standing, use of standard office equipment.

    • Other Skills/Abilities:

  • Superb communication skills. 

    • Other Skills/Abilities:

  • Superb communication skills. 
  • Excellent problem-solving skills. 
  • Ability to work under pressure. 
  • Proficiency in using customer support software and tools. 
  • Patience and empathy. Our clients are our Kings. Treat them that way. 
  • Client Service skills. 
  • Quality Focus. 
  • Problem Solving. 
  • Freight Forwarding Knowlege. 
  • Documentation Skills. 
  • Listening. 
  • Resolving Conflict. 
  • Ability to multi-task. 

    • Education and Experience:

  • MBO/HBO or equivalent.
  • A minimum of 3+ years in customer support role & ideally project freight forwarding. 

    • Disclaimer:

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.