Customer Service Officer | Dutch, English & French (Team 2)

Oss, reference 2026-00578

Job description

We are looking for a Customer Service Officer for our client, an international and well-established company in the medical this role, you will be responsible for managing the entire customer service process for clients in both the Netherlands and Belgium. Your daily tasks will include order processing, tracking delivery statuses, handling invoicing, and managing customer complaints. You will act as the main point of contact for customers and are expected to handle inquiries in a proactive and professional manner. Going the extra mile to ensure customer satisfaction is essential in this will join a close-knit and informal team of 9 colleagues, where collaboration and a positive working atmosphere are key.
Your responsibilities will include:

Processing and managing customer orders

Monitoring delivery status and providing updates to customers

Handling invoicing and administrative tasks

Managing and resolving customer complaints

Acting as the main point of contact for customers in the Netherlands and Belgium

Collaborating with internal departments to ensure smooth operations

The team works according to a shared responsibility model, meaning all four team members collectively manage the full client portfolio. This ensures continuity and high service levels, even when working with part-time schedules. This is not a typical call-center role.

Requirements

You are fluent in Dutch (C1), French, (B2) and English (C1) (you need to be proficient in all of the languages)

You have years of experience in a customer service role and order management

You are available for at least 32 hours per week (preferably full-time)

Experience within the medical sector is a plus, but not required

You bring strong hard skills, including proven experience in customer-facing service roles

You demonstrate excellent soft skills: inquisitive, analytical, proactive, team-oriented, and a clear, confident communicator

This is a fully office-based role (no hybrid or remote option). We are therefore looking for candidates who live in or near Oss and are able to commute daily

Note: the client does not offer visa sponsorship

Working conditions

The position starts with a one-year contract, followed by a permanent contract upon satisfactory performance

A pension scheme via ASR Capital

25 vacation days plus 11.5 ATV days (based on full-time employment)

An end-of-year bonus of 8.33%

Travel allowance

Informal, warm and collaborative working environment

Salary from: €2894,- Salary to: €3688,-

Work location

Oss

Company description

Our client is a reputable organization within the medical industry, specializing in products for hospitals. The company has built a strong reputation over the years and operates in an international are known for their people-oriented culture, where collaboration, respect, and customer focus are central.