WHO ARE WE?

SBM Life Science is the Home & Garden subsidiary of a French, independent and family-owned group of nearly 1000 employees present in Europe and North America, on the amateur and professional markets.

SBM Life Science responds to everyone's need to reconnect with nature by putting the vegetal at the heart of our lives. Our solutions accompany the consumer throughout the seasons to care for, cultivate, maintain and beautify their garden and protect their living space.

Our range of products includes plant protection, care and nutrition, but also seeds and potting soils, as well as pest and mosquito control products, to meet consumers' needs.

We master the entire value chain, develop and deliver solutions that reconcile nature and science, performance and responsibility, and in so doing, help each of us to be an agent of change.

Thus, SBM continuously engages its employees, partners and customers to develop a meaningful approach to Corporate Social Responsibility. These CSR commitments are based on 4 pillars: Social, Societal, Environmental and Offer.

SBM is a company among the leaders in its market, agile and with a strong entrepreneurial spirit; the values that drive us and that are carried by our teams are passion, authenticity, responsibility and boldness!

In 2022, SBM Life Science obtained the Great Place To Work® certification in Europe, a recognition that echoes that obtained in the United States in 2021.

Our promise: Let's Grow Tomorrow Together.

Find more information on our website: https://sbm-company.com/  www.seezon.nl and our LinkedIn page.

PURPOSE OF THE POSITION

Manage customers' orders for Netherlands and Belgium, invoices and claims, in compliance with the terms and conditions of sales, as well as take care of after-sales activities, in order to ensure optimal logistics to the customers for the products of SBM Life Science on assigned perimeter. Providing ad-hoc support to other internal functions  office - Marketing, Sales, Supply Chain, Administration. 

MAIN ACCOUNTABILITIES

Customer Service
Interact promptly with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Customer Order Management - enter customer’s orders in ERP-system (SAGE) and issue invoices, by:

• Reviewing orders for accuracy and completion
• Organizing workflow to meet customer times frames
• Perform on time invoicing of customer orders

Customer Claims - handle and resolve, by

• Providing prompt and accurate response to claims inquiries.
• Investigating invoice errors, incorrect or damaged goods sometimes with input from 3PL
• Registering claims in SAGE database
• Issuing credit notes
  
  

Customer Data and Sales Support - manage customer information and support sales organization in administrative customer communications, by:

• Setting up new customers accounts
• Performing customer verifications
• Updating and maintaining customer accounts and price lists
• Communicating product related information and updating external databases

PERSONAL PRIOFILE

• Fluency in Dutch and very good communication skills in English, written and verbal,
• Ability to communicating effeciently via phone and mail
• "Can do attitude" - customer focused and proactive (external & internal)
• Details, process and structure oriented approach
• Team player with sense of humor :)

OTHER REQUIREMENTS

• Experience at similar role, working with internal / external customers (min.3years)
• Strong command of MS Excel
• Power BI / ERP system - will be an asset