Overview / Summary
As Store Supervisor, you are a key driver of daily shopfloor performance at Dyson. You lead by example, delivering world-class product demonstrations, supporting the team with guidance and coaching, and ensuring every customer receives an exceptional experience. You are accountable for smooth daily operations, team motivation, and upholding Dyson’s high standards on the shopfloor.
Key Responsibilities
Customer Experience & Store Standards
Deliver hands-on Dyson demonstrations, driving customer engagement and satisfactionEnsure the shopfloor is always clean, organized, and visually aligned to Dyson standardsAddress and resolve customer queries and minor escalations promptly and professionallySet the tone for service culture and customer focus throughout the teamTeam Support, Coaching & Task Management
Direct and support the daily activities of Experts and Stylists on the shopfloorOnboard new team members, demonstrating best practices and Dyson behaviorsProvide day-to-day feedback and coaching, fostering a positive and high-performing team environmentHelp communicate daily targets, track progress, and motivate the team to achieve resultsLead daily huddles or briefings to ensure clear alignment and energy on the floorSales & Performance
Assist in delivering sales targets through personal selling and team supportEncourage and support product mix and attachment rate improvements (such as accessories and premium lines)Report sales progress or concerns directly to the Assistant Store Leader or Store LeaderOperations & Compliance
Take responsibility for stock handling, replenishment, and accurate product displaysEnsure adherence to operational processes, including cash handling and health and safetySupport loss prevention and report any stock or security issues immediatelyMonitor POS materials and manage minor maintenance needs on the shopfloorBrand & Culture
Act as a Dyson role model, demonstrating integrity, passion for technology, and a commitment to outstanding customer experiencePromote a culture of innovation, quality, and teamworkSupport in driving local initiatives and communicating brand campaigns to the teamHow Success is Measured
Achievement of daily and weekly sales and conversion goalsCustomer experience metrics (NPS, Mystery Shopper, Google reviews)Team engagement (feedback, collaboration, adherence to Dyson values)Operational excellence (stock management, cleanliness, compliance)About You
Experience in a retail or customer-facing environment, ideally with team responsibilitiesConfident, approachable, and energetic shopfloor leaderStrong communication and coaching skillsDetail-oriented and reliable, takes pride in high standards and teamworkAble to work flexible hours, including weekends and holidaysStrong interest in technology and customer service
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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
