CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our .

Job Description

Position Purpose:

The Internal Account Manager's role is to manage a large portfolio of small & medium customers, maintaining strong relationships and addressing customer needs primarily via phone and email and occasional business travel. The role comes with budget responsibility (revenue and profitability), as well as customer satisfaction and engagement targets.

Key Responsibilities May Include:

Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction.

Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations.

Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease.

Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs.

Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty.

Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees.

Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes.

Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives.

Qualification:

3+ years in a dedicated customer-facing role, preferably in account management.

Strong business-to-business acumen.

Bachelor’s degree.

Experience:

Experience in a previous sales or Customer services role.

Negotiations to implement and review contracts.

Logistics/supply chain.

Skills & Knowledge:

Excellent written and verbal communication skills and interpersonal skills.

Negotiation skills over the phone. Balancing customer needs and company expectations.

Meeting via phone/Teams.

Language capability (native speaker level) for a minimum of 1, preferably 2, extra European languages next to Spanish and English.

In-depth product knowledge.

Strong in prioritisation, setting and organising work.

Problem-solving and customer-centric.

Self-motivated and able to work independently to achieve results.

Technical skills: SAP, Salesforce, Brix, Microsoft Office.

Languages:

English, German mandatory and Italian/Dutch as second language.

Remote Type

Hybrid Remote

Skills to succeed in the role

Account Management, Active Learning, Adaptability, Asset Management, Communication, Cross-Functional Work, Curiosity, Customer Retentions, Customer Satisfaction, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Negotiation, Partnership Development, Problem Solving, Process Improvements, Relationship Management, Revenue Growth, Solutions Development, Stakeholder Engagement, Strategic Planning, Value Propositions

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.