WE’RE HIRING FOR A DESKTOP SUPPORT TECHNICIAN – Netherlands Excis is a global IT support leader, driven by innovation and collaboration. We are seeking a customer-focused and highly skilled Desktop Support Technician with a passion for solving IT challenges and delivering exceptional user experiences. This role includes both onsite and remote support for employees and new hires, ensuring smooth operations across hardware, software, and end‑user environments. Professionalism, technical expertise, and excellent communication are essential. Client in + countries + Engineers + Enterprise Clients We foster an open, friendly, and growth‑oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us! What You Will Do Image, configure, and install software on Windows desktops and laptops, including IMAC (Installs, Moves, Adds, Changes). Provide onsite and remote technical support for Windows, macOS, and mobile devices. Troubleshoot and resolve post‑deployment hardware and software issues. Install, configure, maintain, and repair printers and peripheral devices. Coordinate hardware disposal, redeployment, and asset reclamation. Manage shipping of IT equipment. Assist with data backup and recovery activities. Perform hardware refreshes, warranty repairs, and out‑of‑warranty replacements. Provide depot services and walk‑up support for end users. Manage spare parts inventory and hardware stock. Deliver Executive (VIP) IT Support. Support audio/video equipment and perform routine health checks. Maintain accurate inventory and asset records, including asset tagging and tracking. Coordinate with external vendors for hardware dispatch, repairs, and replacements. Diagnose and resolve hardware, software, and application conflicts. Create, update, track, and close incidents and service requests using the IT ticketing system. Collaborate with cross‑functional teams to support employee onboarding and equipment deployment. Ensure IT assets are properly assigned and maintained within the asset management system. Prepare weekly inventory reports and monitor hardware stock movement. Schedule repairs for damaged or malfunctioning equipment with external suppliers. Ensure all support activities comply with company standards, policies, and SLAs. What You Need 3–5 years of experience in Desktop Support, IT Support, or End User Computing. Technical training or equivalent hands‑on experience in desktop support. Experience supporting Windows 10/11 operating systems. Knowledge of macOS and Microsoft Office applications. Experience with Windows imaging and deployment. Familiarity with basic networking concepts (TCP/IP, Windows Networking, Ethernet). Experience supporting network printers, including installation and print queue management. Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint). Working knowledge of Microsoft Excel formulas and functions. Experience working in a Help Desk or Call Center environment. Strong customer service and interpersonal skills. Excellent troubleshooting and analytical abilities. Strong organizational skills with the ability to prioritize multiple tasks. Excellent verbal and written communication skills. Ability to work independently and collaboratively within a team. Willingness to work extended hours or modified schedules when required. MCP, CompTIA A+, or equivalent certifications are preferred. Demonstrated ability to learn new technologies and adapt to changing environments. Why Join? Collaborative and energetic team culture. Opportunity to lead impactful projects and drive service improvements. Be part of a team that values innovation and user satisfaction. We are very much looking forward to your application – quick and easy via the "Apply Now" button. We will process your application as soon as possible and get back to you shortly.