At DHL Global Forwarding in Hoofddorp, we make sure import shipments from all over the world enter the Netherlands smoothly and efficiently. As a Customer Relations Specialist, you are the primary point of contact for our customers and the essential link between every party involved in the import process. From the moment a shipment is airborne to the moment it reaches the customer, you’re in control. You liaise with customers, carriers, airlines, customs, colleagues across the globe, and your own on-site team. You proactively track shipments, identify irregularities, and resolve issues the moment they arise. Because import operations run 24/7, we’re looking for someone who’s flexible and willing to work in rotating shifts, including occasional weekend shifts. Your Responsibilities - Managing import shipments from A to Z: from arrival notification to final delivery - Daily communication with customers, carriers, airlines, customs, and internal teams - Proactively informing customers about shipment status, lead times, and special situations - Administrative updates in our system (CW1) and ensuring accurate billing - Processing rates, handling claims, and identifying improvement opportunities - Maintaining strong customer relationships and spotting commercial potentials Why You’ll Enjoy Working in Hoofddorp - You’ll be close to Schiphol Airport—the beating heart of import logistics - Dynamic shift work, including occasional weekends—no two days are the same - A supportive, close knit, international team that grows together - Plenty of learning and growth opportunities—airfreight experience is a plus, not a requirement - Possibility to work hybrid in the long run - Lots of freedom to take initiative and improve processes You Bring - Customer focus, eagerness to learn, and a drive to grow - Flexibility to work in rotating shifts and occasionally in weekends - The ability to multitask and set clear priorities - Strong Dutch and English communication skills - At least MBO-level work and thinking - Preferably experience in logistics or airfreight—or strong motivation to learn - (Please note that a valid Security Clearance (VGB) is required for this position.) What We Offer - Full-time position with rotating and occasional weekend shifts - Salary according to CAO scale 7: €2,800–€3,500, depending on experience - Travel allowance - 25 vacation days (based on full-time employment) - Personal choice budget via CAO à la Carte (extra leave, cash-out, or study budget) - A workplace at the world’s No. 1 logistics service provider - Active support for your professional development and growth