Job Description

Responsibilities:

• Serve as the primary point of contact for customers regarding order processing and logistics-related inquiries.
• Receive customer orders via email, phone, or other communication channels.
• Register, validate, and process customer orders accurately in SAP.
• Handle customer calls and inquiries, maintaining clear records of all communications and follow-up actions.
• Provide sales and operational support to customers and internal stakeholders throughout the order fulfillment process.
• Coordinate with internal departments to resolve customer requests and ensure timely issue resolution.
• Maintain accurate customer master data, documentation, and records within the ERP system.
• Monitor order status and proactively communicate updates to customers to ensure a high level of customer satisfaction.
• Support continuous improvement of sales support and order management processes.

Qualifications

• Intermediate Vocational Education (MBO) or equivalent.
• 3–5 years of experience in Sales Support, Customer Service, or Order Management within an international environment.
• Experience in the ICT, Electronics, or Technology industry is preferred.
• Experience with ERP systems, preferably SAP, including order registration and processing.
• Fluent in English, both written and spoken; an additional European language is an advantage. 
• Strong customer service mindset with excellent communication and interpersonal skills.
• Ability to understand customer requirements and provide timely, effective support.
• Strong problem-solving skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Excellent organizational skills, attention to detail, and time management.


 

Additional Information

What we offer: 

As an innovative and global company, you are offered a friendly working atmosphere and a constructive working environment leaving much room for new possibilities and ideas.  Use this opportunity and show us your motivation and vision for the future.