Lead Client Partner

Job Description

• Drive growth for a portfolio of clients, acting as the CEO for their account.
• Develop deep internal and external relationships and possess industry domain and business acumen to partner with client executive teams.
• Manage a sales team and own a portfolio exceeding $50 M.
• Responsible for driving growth within a global or regional portfolio of over $30 M through partnership with enterprise sales and mining of existing relationships.
• Identify, close, and deliver consulting opportunities and larger transformation opportunities including managed services.
• Build vision for the portfolio and enable it through strategic roadmaps, growth plans for key accounts.
• Lead account planning, strategy, and understand P&L levers and contract or change management.
• Set up operational processes to optimize account management and client engagement.
• Actively participate in industry associations and forums.
• Own the P&L for the account in collaboration with Operations.
• Develop meaningful relationships with C‑suite leaders across organizations.
• Drive thought‑leadership conversations and build a trusted advisor reputation with CXO & business leaders.
• Maintain client satisfaction and NPS.
• Determine and orchestrate necessary resources to support the account.
• Consult clients on business and technology insights to drive transformation agendas.
• Lead Digital and Data‑Tech‑AI initiatives with clients.
• Qualify deals for subsequent pursuit and drive sales team performance using sales planning tools and metrics.
• Provide thought leadership and direction; facilitate commercial negotiations for mutual value.
• Construct commercial models aligned with client business drivers and objectives.
• Navigate political landscapes at the client and within Genpact.
• Handle end‑to‑end lifecycle of the team, including hiring, onboarding, assessment, performance evaluation, and termination.
• Coach, mentor, train, and develop team career paths.
• Consult leadership and HR on sensitive employee situations.
• Build team community through honesty, integrity, and authenticity.
• Communicate vision clearly to team members and organize resources efficiently.
• Collaborate with Operations leaders to ensure successful delivery.

Qualifications

• Bachelor’s – Commerce, Economics, or Finance
• Master’s – Business Administration or Business Analytics

Certifications

Certified Business Manager (CBM) – The Katha School of Entrepreneurship

Required Skills

• Campaign Analytics
• Client Relations
• Commercial Excellence
• Critical Thinking
• Data Science
• Digital Business Strategy
• Marketing Analytics
• Project Management
• Sales, Salesforce Sales Cloud
• User Experience (UX)

Language

English – Proficient (C2)

Why join Genpact?

• Lead AI‑powered transformation – Drive innovation and solve real‑world business challenges.
• Make an impact – Help global enterprises solve business challenges.
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities.
• Work with the best – Join 140,000+ thinkers and problem‑solvers who push boundaries every day.
• Thrive in a values‑driven culture – Courage, curiosity, and inclusiveness empower progress.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process.

Privacy Notice for Employment Candidates: https://www.genpact.com/privacy/notice-for-employment-candidates

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