As a Customer Service Representative for the DACH market, you will join 4–5 other German speakers in a close-knit team, working together to support customers and keep everything running smoothly. Some of your tasks include:ulliBe the main contact for a group of customers and build good relationships with them /liliKeep an eye on sales results and share updates with the team /liliSpot any issues or changes in customer needs and make sure the right people are informed /liliSupport the sales team by keeping things running smoothly and following up when needed /liliHelp track sales targets and contribute ideas to improve results /liliCoordinate shipments and deliveries, making sure everything arrives on time /liliTake into account customer agreements and country-specific requirements /liliHandle customer orders from start to finish, making sure everything is correct /liliManage the order process and adjust priorities when needed /liliIdentify potential issues early on and solve them proactively /liliWork together with other teams on topics like payments and documentation /liliAnswer customer questions about orders, deliveries, and products /li /ulH3Requirements /H3ulliAt least 1 year of experience in a similar role, or a strong motivation to start a career in customer service /liliGerman at C1 or C2 level, with fluent English for internal communication /liliYou live within reasonable commuting distance of Helmond /liliAvailability for 32–40 hours per week /liliA customer-focused mindset, with strong organizational and multitasking skills /liliExcellent communication skills /li /ulH3Benefits /H3Our client offers a great benefits package, including:ulliA flexible hybrid working model (after onboarding, only 2 office days per week — Tuesdays and Thursdays) /lili1 year direct contract with the client, with the intention to go to a permanent contract after /lili13th month salary /liliPerformance-based annual bonus /liliTravel allowance /liliCompany laptop and phone /liliPension scheme /lili28 vacation days /li /ulH3Application Procedure /h3If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our a privacy commitment /a and a terms and conditions /a. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, a click here /a to read more.