Join Pact and help transform how a national charity uses data

Pact (the Prison Advice & Care Trust) is a pioneering national charity supporting people in custody, people with criminal convictions in the community, and their children, families and carers. With 125 years of service delivery behind us, our staff and volunteers work in courts, prisons, probation services and communities across England and Wales. We are now looking for a CRM & Data Lead (Salesforce) to play a central role in the next stage of our organisational development.

About the role

This is an exciting opportunity to lead and shape how Pact uses data and CRM at a key stage in our organisational development. As we continue to embed Salesforce across the charity, you will strengthen data quality, improve organisational processes, and develop a more joined up, insight driven approach to supporter, partner and service user engagement.

The role blends strategic development with hands-on delivery. You will lead our CRM roadmap while also supporting day to day Salesforce administration, user support and data quality improvement, working across Fundraising, Communications, Volunteering, Services and Business Development. The role sits within the Communications and Engagement team, reporting to the Head of Communications.

Key responsibilities

About you

You will hold a Salesforce Administrator certification (or equivalent) with significant experience managing and developing CRM systems and organisational data. You can translate data into practical, actionable insight, and you're comfortable supporting and training non technical users. You balance strategic thinking with hands-on operational delivery, and you build strong relationships that drive adoption of new processes and ways of working. Experience in the charity sector or supporting fundraising, supporter engagement or volunteering functions would be a bonus.