Are you looking for a role where customer service, technical coordination and problem-solving come together? As a Technical Customer Support Coordinator, you will be responsible for supporting customers throughout the entire after-sales process. br /As the single point of contact for service-related support you form the link between international customers (namely French market) on the one hand and the internal after-sales organization and other internal stakeholders on the other. You significantly contribute to the excellent performance of the company systems in the field by managing client requests from A to Z. br /ulliManage incoming requests from French-speaking customers related to technical support, maintenance and service activities. /liliAssess customer needs and determine the most appropriate follow-up. /liliCoordinate service activities and ensure all stakeholders are aligned throughout the process. /liliCommunicate with customers, field technicians and internal departments to ensure timely resolution of requests. /liliPrepare quotations and process service-related documentation. /liliMonitor planning, progress and completion of customer requests. /liliSupport the coordination of spare parts, maintenance activities and field interventions. /liliMaintain accurate records within internal business systems. /liliContribute to improving workflows and customer support processes. /liliBuild strong customer relationships and identify opportunities to further enhance the service experience. /li /ulbr /H3Requirements /H3Who are you?br /ulliA vocational or bachelor's level of education, or equivalent work experience. You have astrong  technical background /strong and an strong affinity for machinery /strongwith a commercial drive / background. /lilistrong(Our client is also open for fresh graduates) /strong /liliFluency in French and English, both spoken and written. /liliDutch and/or German is considered an advantage. /liliExperience in customer service, technical support, service coordination or a similar role. Motivated graduates with a strong interest in technology are also encouraged to apply. /liliAn interest in technical products, industrial equipment or engineering. /liliExcellent communication and organisational skills. /liliA proactive mindset and a solution-oriented approach. /liliThe ability to work independently while collaborating effectively with different teams. /li /ulbr /ullistrongYou are living in the Netherlands and in or near the Groningen area is a must /strong /lilistrongIf you are living in Paris (France), you may work hybrid. It can be discussed. /strong /li /ulH3Benefits /H3ulliThis is a full time position - 40 hours per week. Long term. /liliThe salary is depending on work experience and education. /liliYou will join an internationally operating organization with substantial growth ambitions. /liliPlenty of opportunities for personal development. /liliGood employment conditions in line with market terms. /lili27 holidays per year + 13 ADV days /liliCommuting allowance according to company policy /liliParticipation in the pension scheme collective discount on additional healthcare plans /liliHybrid working: You may work from home and flexible working hours (needs to be discussed with the department manager) /li /ulH3Application Procedure /h3If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our a privacy commitment /a and a terms and conditions /a. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, a click here /a to read more.