As a Logistics and Customer Service Support Representative you are responsible for the Supply Chain process. You specialize in customer service as well as logistics and you are highly visible within the organization. You support and optimize the order-to-cash cycle of the EMEA customer portfolio.

You communicate direct, share knowledge, initiate, execute and support projects, solve problems and can demonstrate ownership. 

You are part of the Marketing & Supply Chain team and will report to the Supply Chain Manager with a dotted line to the European Commercial organization.

Responsibilities

• You are the link between Sales and Supply Chain. Frequent communication with sales provides you the forecasting data which you maintain in our OMP forecasting system. Based on Sales targets, available stock, Re-supply orders and several Leadtimes you manage the EMEA Supply Chain;
• You initiate and execute projects supporting the Global Supply Chain. Improving the Global communication and goods flow;
• You organize outbound logistics from local warehouse to customer for several products. You choose the best possible transportation options balancing the customer requirements, the logistical option and cost of transport. Once the transportation is planned you confirm the order to customer service;
• You are part of the global support team that wants to optimize the customer buying experience. You help train colleagues and generate ideas to improve efficiency and make the "order to delivery" a better experience for our customers;
• You work with the warehouses to confirm correct carriers are printing on the bill of ladings, and that carriers are making delivery and pick up appointments;
• Working closely with the Regional business development (BD) team;
• Additional tasks in communication with customers on planning and forecast, receivables, alternative products or packaging.