Responsibilities

• Reports hierarchically to the Supervisor CS and functionally to the Sales Manager.

• Ability to fulfil the operational tasks within multiple CS teams.

• Contributes to projects in OTC context.

• Monitor the OTC performance, quantitative and qualitative (“how”), and identify areas for improvement and improvement potential (e.g. e-business, perfect order), to increase effectiveness (customer service) as well as efficiency (handle the growth).

• Execute and gate keep the OTC work procedures for his area towards all parties involved in the OTC/PTP work process (e.g. billing, BM policy, claims, invoicing and pricing).

• Signal if proposed business contracts/deals are compliant with relevant fiscal, legal and/or logistical requirements.

• Challenge presented operational sales tactics and plans from the Sales Manager and discusses the proposals with the Supervisor CS.

• Execute SAP key user tasks if required (e.g. master data maintenance, testing new functionality).

• Register complaints and manage the complaint handling process.

• Anticipate on disturbances in the assigned area, in order to realize uninterrupted OTC/PTP processes.

• Undertake ad hoc analyses and take the lead in the desired problem solving requiring full overview of the business (trouble shooting).

• Roll out, implement and maintain e-shop functionality and integrity in close cooperation with customers.

• Responsible for sales office forecast and as such contributing to delivery capability and inventory levels (product availability), as well as delivery reliability (transport availability via e.g. internet bidding tool).

• Manage correct, complete and accurate master data to enable proactive issue management.

• Responsible for financial surcharge handling of additional logistical activities towards customers