Key Performance Areas

• Manage, lead, motivate, develop and empower branch employees – thereby retaining a stable team that can deliver business goals, drive sales targets and manage operational efficiencies to maintain a healthy, profitable business.
• Ensure excellent customer service by actively engaging in customer contact situations, thereby ensuring and maintaining healthy customer relationships.
• Manage and control financial targets within company accepted norms and balance this against business risk.
• Maintain and improve customer service, sales performance, stock efficiencies and manage business risk related to credit.
• Ensure stock loss is minimized through compliance with security measures, stock and cash handling procedures.
• People Management – training, mentoring, coaching, and management of staff within the store.
• Ensure sound financial and administrative control over branch, including ISO compliance.
• Ensure adherence and application of company policies and procedures.
• Accountable for the maintenance of branch image and branch assets.
• Drive branch sales performance to meet or exceed monthly, quarterly, and annual targets.

Minimum Skills & Requirements

• Grade 12 / NQF level 4 or equivalent.
• Driver's licence.
• 5+ years of business development and management experience.
• Sales and/or general management qualification advantageous.
• Must have managed a diverse team before.
• Sound people skills to drive performance and accountability.

Behavioural Dimensions Required

• Natural leader with strong motivational skills.
• Exceptional communication skills (verbal and written).
• Strong interpersonal and organisational skills.
• Driven, ambitious, and passionate to succeed.
• Highly analytical.
• Ability to work under pressure.
• Consistent and persistent.

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