Beschrijving:

About the job

In this exciting position you can bring all of your energy and effectiveness to provide the best customer service possible. Your main objective will be to be in contact with our customers in the geographical area Benelux. You will inform and advise our customers (by phone or mail) about everything that concerns their request. You will handle all incoming orders and questions about our assortment, prices and stocks. This job not only requires the right answers that you will provide but also to proactively think along with the customers and offer them alternatives where possible. 

You will be a great fit if your commercial awareness enables you to respond to opportunities and create upselling. Together you work with the central region customer service team to achieve optimal service. You will also have the opportunity to connect with various other departments to provide the best service possible. With your proactive and accurate way of working you will make the difference for our customers and your future colleagues.

Here's what you will be responsible for 

Build trusting relationship with sales representatives and customers in Benelux (making sure they know and understand what they can expect and when) 

Will work daily within JDE to accurately place orders, track orders, and manage all issues related to Mizuno accounts 

Answer all incoming correspondence in a pleasant, professional, courteous, and timely fashion 

Distribute sales corespondence to appropriate individuals in a timely fashion 

In charge of reports from the Order Book (inform sales reps about status of deliveries in a season and if needed make the necessary amendments) 

Work as a team with other Customer service representatives to manage business and support other teammates when needed 

Know how Key account portals work and know how to take the right steps and action 

Keep in touch with Logistics to track and follow orders and deliveries 

Process sports marketing orders all over Europe 

An accurate work attitude is essential to ensure that our customers receive their deliveries on time and complete

About you

You have a MBO certificate (Dutch for post-secondary vocational education); working and thinking level 

Are an individual who is able to perform each essential duty to satisfaction 

Has 3-5 years customer service experience (preferably in the sports or fashion industry) 

Is fluent in both Dutch and English

Has PC skills in Microsoft Office (Word, Excel, PowerPoint, Teams, Outlook) especially expertise in Excel 

Can handle several tasks simultaneously 

Is able to present information and respond to questions to the customers and sales representatives 

Is able to calculate figures and amounts such as discounts, interest rates, percentages, area, circumference and volume 

Gegevens:

Locatie: Rotterdam

Functie groep: Sportretail

Specialiteit: Customer Support

Ref nr: 127886