Customer Service Representative | German and Dutch

Dordrecht, reference 2026-00745

Job description

As a Customer Service Representative, you will be the first point of contact for customers across various European markets, with a primary focus on German speaking customers. You will provide outstanding customer support via email, phone, and WhatsApp while ensuring a seamless customer experience throughout the purchasing journey.

Provide professional customer support via phone, email, and WhatsApp.

Assist customers with orders, deliveries, returns, and product related questions.

Deliver high quality service to primarily German and Dutch speaking customers.

Process orders and maintain accurate customer and order information.

Create and manage invoices and other administrative documentation.

Collaborate with internal teams to resolve customer issues efficiently.

Support customer experience initiatives and contribute to process improvements.

Assist with additional customer service channels and projects as the business grows.

Requirements

Minimum MBO-4 working and thinking level or equivalent qualification.

At least 1 year of experience in customer service or customer support role.

German language proficiency at C2 level and Dutch language proficiency at B1 or B2 level are required

You are located in the Dordrecht area

Comfortable working with digital systems and customer service platforms; experience with tools such as Zendesk, Gorgias, or similar software is a plus.

Strong communication and interpersonal skills.

Customer focused mindset with excellent problem solving abilities.

Able to work accurately in a fast paced and evolving environment.

Please note that visa sponsorship is not available for this position

Working conditions

Competitive salary package, depending on experience and qualifications

Full time position, with flexibility to discuss 32 or 36 hours per week

25 vacation days annually

Travel allowance

Employee discount on company products

Fully on site position in Dordrecht

Salary from: €3250,- Salary to: €3250,-

Work location

Dordrecht

Company description

Our client is a fast growing international e-commerce company specializing in home and bathroom products.