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City Specialist Amsterdam What are we looking for

Working hours: Weekdays, 9:30 am – 6pm

We are looking for a City Center Specialist to join our City Center. The City Center is the epicenter of our commercial model and its mission is to provide an aspirational experience that attracts and inspires designers, end consumers, architects, and all other business partners.

What you will do

As the City Center Specialist you will assist with day‑to‑day operations in the showroom, including guest relations, customer service, event coordination, and visiting customer accounts. You will identify and generate sales leads, partner with the local sales team to convert leads into sales and projects, and visit specific accounts to develop relationships and generate direct sales.

You will also play a key role in enhancing showrooms within targeted local industries (builders, architects, designers, commercial). You will proactively reach out to clients to achieve individual and team goals. Your ability to network and find business through events hosted at our City Center and showrooms is integral to this role.

Sales Responsibilities

• Welcome and engage every customer, provide the best experience, develop long‑term relationships and brand loyalty.
• Assist walk‑ins and customers with appointments arriving at the showroom.
• Provide support face‑to‑face, over the phone, and via email to help customers understand the benefits of the Cosentino brand.
• Develop and build relationships with design firms in the area, manage the relationship through visits and generate sales according to assigned sales goals.
• Support the sales team by preparing sample shipments, checking stock, and highlighting possible stock issues to exceed sales targets.
• Work with the City Manager and Showroom Managers to increase traffic within the City Center and leads.
• Register visits and leads in Salesforce.

Organization and Administration Responsibilities

• Filter leads of the City Center via phone call and forward only potential leads.
• Organize and plan events in advance, coordinating content and ensuring qualified attendees.
• Responsible for execution of events: invitations, catering, logistics, publicity, mailing.
• Ensure daily entry of all customer visits in Salesforce.
• Maintain showroom condition: cleanliness of furniture, equipment, supplies, and placement of marketing materials.
• Manage and maintain showroom: ordering and stocking supplies, maintaining equipment, placing marketing materials, attending visitors during events.
• Manage administrative tasks required for suppliers.

What you need to succeed Professional Experience

• 2+ years experience in sales.
• 1+ year experience in a retail showroom environment providing exemplary customer service with proven success tracking leads and converting them into sales.
• Preferably 2+ years experience in the interior design industry.

Knowledge

• Proven success in sales, marketing, and customer service. (Required)
• Knowledge of the building or decoration market. (Desired)

Academic Background

• High School Diploma or GED. (Required)
• University degree in interior design, architecture or similar. (Desired)

Equal Opportunity Statement

Cosentino is an Equal Opportunity/Affirmative Action Employer and prohibits discrimination and harassment of any kind. All employment decisions at Cosentino are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, national, social or ethnic origin, sex (including pregnancy), age, physical or mental disability, HIV status, sexual orientation, gender identity, marital status, civil union or domestic partnership status, past or present military service, family medical history or genetic information, or any status protected by the laws in the locations where we operate.

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