Job Purpose:  

Internal co-owner of accounts with FSE / IKAM for the largest accounts delivering customer satisfaction and developing new sales opportunities

Key account management for defined set of mid sized partner across the TD SYNNEX portfolio; incentivised based on total portfolio

Responsibilities:

• Maximizes call potential and outcomes using a number of different sources to gain information on customer

• Generate new business opportunities by planning outbound calls to customers

• Have a conversation with customer around a solution/product area

• Offers recommendations to enhance the value proposition by collecting information from the customer to understand the business requirements

• Achieve monthly/quarterly Revenue and Margin targets for the aligned customer/ segment

• Builds excellent customer relationships through proactive engagement

• Develops partner relationship (incl. account planning, cross-selling etc.)

• Provide, sell and negotiate product information, pricing, special offers and promotions

• Attainment of Key Performance Indicators (KPI’s) such as daily talk time and outbound calls

• Sell the benefits of using TD SYNNEX and the Company value proposition

• Identify project opportunities and engages with BDM/ISS if specific product/ vendor knowledge is required

• Engages in active inside selling and “intelligent project fishing”. Manages customer backorder along specialist knowledge

• Generate and own a pipeline of deals in TD SYNNEX’s CRM system, which is regularly reviewed and updated and ensure active closure of opportunities

• Provide accurate and timely quotations to customers

• Ensure TD SYNNEX maintains service levels agreements with customers

• Manage customer backorder expectations and reporting

• Proactively develop relationships with key internal and external contacts

• Ensure CRM system is well maintained and provides correct customer information

Knowledge Skills and Experience

• 1-2 years of experience in sales or equivalent of educational background

• A knowledge of product set would be desirable but not essential

• Numerate with good attention to detail

• Excellent telephone manner

• Priority management and planning skills

• Strive to achieve set targets

• Understands Sales Process

• Effective Communication Skills

• Good relationship building

• Working knowledge of Microsoft Word, Excel, Outlook

• Ideal candidates will have previous experience of IT systems for quotation, order entry, CRM

• A knowledge of product set would be desirable but not essential

• IT industry knowledge would be desirable but not essential

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.