In this role as Service Innovation Engineer, you will have the opportunity to work for Philips, who simplifies healthcare by focusing on patients and (health) care providers. Through the combination of human insights and clinical expertise, we aim to improve patient care while lowering the burden on the healthcare system. Philips delivers advanced solutions for medical professionals to meet the needs of patients and provide affordable healthcare, whether in hospital or at home.

You will be part of the ITS team, within the Customer Services Service Innovation department, working on Image Guided Therapy Systems interventional tools, solutions and devices.

Job mission

The mission of the service innovation engineer is to enable and optimize serviceability for our products and solutions by providing input in different phases of design and development and by contributing to innovative serviceability solutions based on the understanding of the needs of our customers and end users in the field.

You main responsibilities, among others, are:

• Analyze and understand the serviceability requirements and ensure they are covered during the design and development of new and released products and solutions.
• Perform analysis of structural issues related to our products and solutions and identify opportunities to improve serviceability.
• Participate in design and development projects to represent the service point of view; to consult the team on service related issues, investigate the implication of new technology on the service processes, translate this into business impact and defend this in the project team.
• Improve and secure the serviceability of released products and sub products by representing the service organization in the development process.
• Assess new designed products on their serviceability based upon the defined service requirements.
• Advises development how to realize an optimal serviceability of the component.
• Create a SI project plan for a (sub-) product and align with the key stakeholders on deliverables and milestones.
• Create overall test design including test cases for verification and validation of service functionalities in the product and the overall serviceability of the product.
• Defines, creates and publishes the required spare parts for the specific product as well as the service deliverable package (documentation and e-information).
• Solves sub-system/component related technical customer complains that are escalated by the 3rd line helpdesk if they could not be solved (4th line support).
• Improves the service deliverable package of the applicable sub systems/component based on field feedback.
• Participates in improvement projects on reliability/serviceability of the applicable sub-systems components.
• Prepare and transfer information to the Philips Healthcare training center and the Customer Services Helpdesk.
• Work according to, and help improve upon our Quality Management System.