Your challenge:

Within Philips Health Systems we are executing a variety of activities, One of these actives is the provisioning of Services and Spare parts to our Customers. These customers are mostly the internal Philips Global Markets. The organization which is responsible within this domain is the Spare Parts Services organization as part of the overall Services and Solutions Delivery cluster. When delivering these parts some elements might be affected by issues , like Defects on Arrival (DEFOA), Shipments issues ( Packaging , Logistics) etc., which result into customer feedback. This role is responsible for the capture ,analysis and take actions of this types of feedback.

Your responsibilities:

• Capturing customer feedback from Internal / External Philips Customers
• Act as a first point of contact for escalations related to quality /transportation/ logistics feedback
• Align and collaborate with your Philips Part Quality Team member to initiate analysis and drive actions.
• Together with your peers, you will drive continuous improvements, on the feedback issues, processing and process.
• Working together with other entities in the Service Part Supply Chain organization to team up and drive to a solution ( Supply Management, Planning, Logistics, Supplier Quality)
• On Metrics level you will contribute to DEFOAs and SCARS /CAPA KPIs