Order manager

Your responsibilities:

• Ensure the sales orders, as confirmed to the sales organization, are delivered by the factory and logistic service providers, whereby you pro-active identify and resolve bottlenecks which hamper shipment or transport.
• Technically screen customer orders and confirm these, as send to you by the order desk of the sales organizations, such that the orders can be manufactured correct and the requested delivery date of the customer can be supported. This needs by timely execution in SAP and by well-maintained and up to date data.
• Act as single point of contact with the logistics organization of your market group for order fulfillment subjects, whereby you are capable to resolve 1st level of escalations.
• Provide export documentation, screening against sanctioned parties, and Legal Control check.
• Coordination of your order book and communicate timely and professional towards all relevant stakeholders.
• Process to prepare order for invoicing in SAP.
• Manage order escalations, open tickets as necessary.
• Daily and/or weekly calls with relevant stakeholders like; Logistics, Factory, Planning, Quality and the regional Market Organizations.