Your Mission

• Analyze service contracts and SLAs to develop long‑term capacity scenarios and resource forecasts.
• Manage the full lifecycle of service, maintenance, and installation projects, ensuring they meet contractual obligations and budget constraints.
• Proactively identify risks and uncertainties in service delivery and implement measures to safeguard SLA performance.
• Prepare installation projects in close collaboration with Supply Chain, Production, and the Service Manager.
• Serve as the key liaison for clients, ensuring high customer satisfaction by delivering projects that meet their specific requirements.
• Collaborate with the CIP (Continuous Improvement Process) Coordinator to standardize and optimize departmental workflows.
• Monitor KPIs regarding field service and helpdesk efficiency, providing regular insights and feedback to the Service Manager.
• Evaluate growth expectations and lead times to determine their impact on long‑term planning and required organizational resources.

Your Qualifications

• A Bachelor’s degree (HBO level) or equivalent professional experience.
• Solid understanding of technical products and logistics processes.
• The ability to translate complex SLAs and contracts into actionable long‑term plans.
• Excellent interpersonal skills with the ability to manage both internal stakeholders and external client relationships.
• Fluency in English (written and verbal) is essential; proficiency in Dutch is a strong advantage.
• Knowledge of internal procedures, safety guidelines, and industry regulations.
• Proven experience in managing multiple technical projects simultaneously under tight deadlines.
• Experience with or an interest in CIP/LEAN methodologies to drive departmental efficiency.

Why us?

• Work at the forefront of nanofabrication technology, contributing to innovations in research and industry.
• A collaborative and supportive team environment.
• Diverse personnel development measures and development prospects in a growing global organization

40 uur per week

Contact person

Konstantinos Gkrekos, Service Manager

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