Lead the execution of complex, high-impact customer service delivery projects across multiple regions and stakeholders.

Oversee end-to-end project lifecycle from engineering design review through service activation and customer handoff.

Serve as a senior escalation point for delivery challenges, resolving issues related to design conflicts, timelines, and resource constraints.

Ensure projects are delivered on time, within scope, and aligned with customer commitments and business objectives

Ensure all projects comply with company engineering standards, network architecture guidelines, and customer-specific requirements.

Partner with engineering teams to validate designs, identify gaps, and ensure technical feasibility.

Proactively identify risks related to design, capacity, permitting, or construction and implement mitigation strategies.

Maintain strong understanding of telecom infrastructure, including fiber networks, transport, and service delivery models.

Drive alignment across Engineering, Sales Engineering, Network Planning, Field Operations, Construction, and external vendor partners.

Coordinate complex technical dependencies and sequencing across multiple concurrent workstreams.

Influence prioritization decisions by balancing customer commitments, operational constraints, and overall business impact.

Facilitate clear and consistent communication among stakeholders, including executive-level updates when needed.

Lead, mentor, and develop a team of Technical Project Managers, fostering a high-performance and accountable culture.

Provide coaching on project execution, stakeholder management, and technical problem-solving.

Support career development and succession planning within the team.

Promote collaboration, knowledge sharing, and continuous learning.

Identify opportunities to improve project delivery processes, tools, and methodologies.

Standardize best practices across the organization to increase efficiency, scalability, and quality.

Leverage data and metrics to drive decision-making and continuous improvement.

Partner with leadership to shape long-term strategy for customer service delivery and project management excellence.

Bachelor’s degree in Engineering, Telecommunications, Information Technology, or related field (or equivalent experience).

Eight to twelve (8–12) years of experience in technical project management within telecom, fiber networks, or related infrastructure environments.

Minimum of three (3) years of people management or team leadership experience.

Strong knowledge of fiber network architecture, service delivery processes, and telecom infrastructure.

Proven ability to lead complex, cross-functional projects with multiple dependencies.

Experience managing escalations and resolving high-impact delivery issues.

Excellent communication, stakeholder management, and leadership skills.

PMP, PgMP, or similar project management certification.

Experience in customer-facing service delivery organizations.

Familiarity with construction, permitting, and outside plant (OSP) processes.

Experience working with vendor management and third-party partners.