Customer service manager (dutch speaker)
Talent.com
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Customer service manager (dutch speaker)
Talent.com – Amsterdam (1000)
Job description
We are looking for a Customer Service Manager who can provide ongoing support to our clients and collaborate with them. The candidate should be able to contribute to building relationships, implementing business reviews, and delivering on agreed actions, increasing our business’ revenue potentials and minimising churn rates.
You will work directly with customers to help solve their day-to-day challenges and ensure satisfaction while they are an active customer, throughout the full customer journey with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.
Here's a little taste of your challenge:
Promote our value propositions – the corporate service manager must understand the practical procedures of achieving goals and delivering value;
Long term customer perspective and create visibility into the client roadmap. Understand customer’s organization, its needs, goals and challenges;
Engage with customers in a dedicated and regular manner e.g., in quarterly business reviews, roadmap presentations and product training;
Ensure the proper portfolio management by monitoring and analyzing product usage data to actively take necessary actions to improve product adoption and reduce churn;
Review customer complaints and concerns and seek to improve the customer experience;
Conduct diagnostics and identify gaps in the customer’s product setup and processes. Guide customers to implement improvements allowed by our service;
Proactively supporting growth by detecting cross- and up-selling opportunities;
Develop and implement creative solutions in collaboration with technical experts in case the standard feature set is not sufficient to meet customer needs;
Take ownership of escalations until solved according to customers’ expectations.
Who are you?
There is no set route to becoming a Customer Service Manager, but to be successful in this role, this is the kind of profile we have in mind.
At least 2 years experience as a Customer Service Manager or similar role;
Exceptional ability to communicate and foster positive business relationships;
Experience working with brand image and promoting value through customer experience;
Technical skills required, as they relate to the use of the product or service;
Accountability and personal organization are essential;
Experience in managing a diverse group and training each according to company standards;
English and Dutch language fluency required.
What can you expect from us?
The chance to work in a fast-moving, innovative, and international team, dealing with different countries and cultures;
A company culture that likes to work hard and play hard. We like to have fun. There is no sense coming to a job every day if you don’t like the people you work with;
Decisive actions. We don’t like to wait. It’s in our DNA to move forward. So, it only makes sense that we don’t jam the company with lots of layers. We make things happen. Quickly.
Let’s not forget the good stuff!
annual leave days with option to buy up to days.
Working from home up to 3 days a week.
euros gross one time payment to set up your home office.
Chance to work abroad for working days per year.
Birthday off and volunteering time off.
Unlimited access to LinkedIn learning.
Access to Gofluent platform to learn new languages.
Employee Assistance Program.
Contributory pension scheme.
Monthly healthcare allowance.
Flexible benefit plan (get up to euros reimbursed on benefit of your choice).
Discounts on Bridgestone Tyres, Pizzabakkers, Urban Gym Group and E-bikes.