Core Competencies

Write, publish, and maintain high-quality technical content for online and print formats, including written, video, and graphical materials (e.g., diagrams, flowcharts)

Manage documentation production and publishing workflows

Collaborate with engineers, product managers, field teams, and repair technicians

Identify user needs, use cases, and success metrics to prioritize content

Audit existing documentation against current processes and update as needed

Capture knowledge, decisions, and processes in a clear, user-friendly format

Additional Responsibilities

Help Center & Knowledge Base Management

Manage and maintain multiple help centers and knowledge bases

Ensure content accuracy, structure, discoverability, and usability

Apply SEO best practices to improve content visibility and user experience

Documentation Creation & Maintenance

Create and maintain technical documentation such as help articles, specification sheets, and assembly manuals

Ensure documentation aligns with internal standards and reflects current processes

Cross-Functional Collaboration

Work closely with product management, engineering, quality assurance, and other stakeholders

Ensure documentation reflects the latest product features, updates, and best practices

Continuous Improvement

Identify opportunities to improve documentation quality, tools, and workflows

Implement best practices to ensure consistency and scalability

Translation & Localization

Coordinate translation and localization of documentation for global audiences

Work with translation vendors and review localized content for accuracy and consistency

Skills & Attributes

3–4 years of experience in technical writing and documentation

High school diploma or equivalent (minimum)

Strong technical aptitude and comfort working with complex systems

Excellent written and verbal communication skills

Ability to communicate effectively across global teams and organizational levels

Comfortable working in a fast-paced, changing environment

Strong attention to detail and problem-solving skills

Self-motivated, proactive, and able to work independently

Passion for learning and continuous improvement