The mission

of our new Field Service Support Engineer is to provide Service Support to our range of single pass inkjet systems customers. You integrate, commission, repair and service the products and systems sold. You will test all the sold systems before delivery for integration at our customer’s site. On-site you will spend time with customers to provide training and to aid retention. You continually work to advance efficiency of technical implementation.

This role will be a combination of internal and field-based with a requirement for frequent travel. The majority of the travel will be within Europe and will be around 3 months per year.

Competencies

Reliability & Flexibility

Energy & Self-Organisation

Electro technical skilled, (Fine) mechanical skilled & electronically skilled

Mechanical knowledge

Computer/Networking skilled & Software skilled

Team Working

Problem Solving & Stress Tolerance

Methodical thinking

Essential to this role is the ability to interact with customers at all levels to the point of implementing or seeking a solution to a sudden unexpected problem. The successful candidate must therefore have good English communication skills, both verbal and written.

It is a plus when you work in the printing industry already and have colour inkjet and software experience.