For INNIO we are now exclusively recruiting for the role of:

Customer Service Manager - Benelux

The CSM manages, amongst others, service events and contract terms with the customers, with respect to the maintenance of their Jenbacher engine. This role relates to the management of the Benelux market, so it is necessary for the CSM to be fluent in Dutch and English with residence in The Netherlands.

Description

• Building and maintaining relationships with all customers in the region
• Creating and executing a visit schedule for all customers in the region
• Execution of Customer Management, contract T&Cs, invoicing, booking turnover, outstanding payments, customer specific financial situation and any legal matters with customers regarding contracts and implementation thereof.
• Developing potential new business with existing customers and/or identifying improvements to achieve sales target (in consultation with Sales)
• Managing and communicating the status of negotiations, contract changes and disputes
• Assisting with challenging customer requests and/or escalating matters by the customer
• Professionally representing INNIO/ Jennbacher in all forms of customer communication.
• Overseeing and managing Field Service (FS) activities and possibly. milestone invoicing including working with the invoicing department to ensure that invoicing takes place on time.
• Collaborate with FS for the timely, efficient, and effective execution of planned and unplanned FS activities.
• Collaborate and participate in quality programs, fleet programs and validation programs with regards to communication to customers about these programs and possibly. impact when implementing these programs
• Collaborate with Service Sales, Invoicing, Commercial Ops, FS to transfer the transfer of new agreements to operations as flawlessly as possible

Job Offer

• International career opportunities and development of employees to reach their full potential
• 27 holidays plus 13 ATV
• Company car, phone, and laptop